The Small Print

Terms Of Service

COMBINED ONLINE AGREEMENT – These terms and conditions apply to all platforms of advertising we provide. Ensure you read the correct platform for the platform you have chosen to advertise on or product / service purchased.

 

Online Marketing Agreement (Facebook™)

 

Customer Street operates independently. We are not employed, endorsed, or agents of Google™   or Facebook™, ‘Google™’ and ‘Google Adwords™’ are trademarks of Google™,    Inc. Google Advertising Guide: http://www.google.com/adwords/thirdpartypartners/

Meridian Business Centre, Oldham. OL8 1EZ

 

Customer Street  And “The Buyer”

 

Facebook™ Advertisements:

All Facebook™ advertising campaigns are based on buyer specific demographic information chosen at the point of sale or on a follow up call. These will be shown to you located in your launch email with a copy of your adverts, so you can see how they look.

All Facebook™ advertisements follow the policies and guidelines as defined by Facebook™. Such polices, and guidelines include demographic and geographical targeting. For more information on Facebook’s™ latest policies please visit www.facebook.com.

The seller accepts no responsibility for copyright issues on adverts created on the buyer’s behalf where content of a graphical or textual nature have been supplied by, or permission granted by, the buyer from any source which is to be included in the buyers advertisement.

Impressions Promise:

The number of impressions is based on the package selected by the buyer. Numbers of impressions are based on specific demographic criteria which are controlled and provided by Facebook™. These criteria include age, gender and location, you may change your demographics by calling our customer service team, and Changes to the demographic criteria may affect the number of impressions available.

 

ONLINE MARKETING AGREEMENT (GOOGLE™):

 

Customer Street operates independently. We are not employed, endorsed, or agents of Google™   or Facebook™, ‘Google™’ and ‘Google Adwords™’ are trademarks of Google™,    Inc. Google Advertising Guide: http://www.google.com/adwords/thirdpartypartners/

Meridian Business Centre, Oldham. OL8 1EZ

 

Customer Street  And “The Buyer”

 

SUMMARY OF SERVICE:

Customer Street will create online advertisements based around your chosen key phrases. As part of the month by month rolling agreement, Customer Street will generate sponsored listing adverts on the relevant search engines everyday for one calendar month.

Customer Street operates independently. We are not employed, endorsed, sub contractors or agents of Google™. ‘Google Adwords™’ is a trademark of Google™, Inc.

Customer Street, or no other Online Marketing Company can guarantee 24/7 advert exposure, unlimited clicks or specific positions on page 1 of Google™, as we cannot control what the “searcher” of your chosen key phrases will do, i.e. Click on your advert or someone else’s, please speak to a Customer Street Account Manager who will be able to explain the mechanics of PPC in more depth.

Upon receipt of payment for services Customer Street deems the buyer to have read and agreed to these terms. All Google™ advertisements follow the policies and guidelines as defined by Google™. For more information on these policies please visit the following link:http://goo.gl/fI4eh

You will be able to see your adverts by going to www.google.co.uk or www.google.co.uk/adpreview and typing your chosen key phrases into the Google™ search bar and clicking “search”.

By signing this agreement the buyer is agreeing to Google’s terms & advertising policies, which can be found here https://policies.google.com/terms 

 

Maps (GOOGLE™): 12 MONTH CONTRACT – £30 + VAT Per Location / Service Area

 

Customer Street will create or take over management / ownership of your Google™ My Business listing, we will get Google™, through our management account to send a verification code via post, telephone or text, this is sent directly from Google™. It is the buyers responsibility to ensure this is given to Customer Street to verify the listing and enable the Location to appear on Google™ listings.  We operate the listings management on a 12 month contract basis billed at £36 inclusive of VAT per service area.  Upon either signing this agreement, giving Customer Street management of the business listing, verifying the listing through Customer Street (or all) the buyer agrees to the 12 month contract starting from the date of first payment.  If the buyer fails to make payment on 3 consecutive months, Customer Street reserves the right to request payment for the rest of the agreed term through a third party debt collection agency.  If the buyer wishes to cancel the management of their listing we require payment for the rest of the term.  Cancellation of management can be made within the last month of the buyers 12 month term, if Customer Street does not receive a cancellation notice within the last month of the agreement the management will renew at the same rate and term.

 

Websites: 12 MONTH CONTRACT & Terms of Use

 

Prior to us building a website we will send out a website brief form, please ensure you complete this document with as much information about your business as you can so we can get to work as soon as possible.  All websites built as part of a marketing package or billed monthly remain property of Customer Street Limited and are effectively being rented by the buyer. If the buyer wishes to keep the website and take the domain, hosting and management away from Customer Street we will require a fee of up to £100 for each page designed by Customer Street and £100 for the domain transfer and website log ins.  The website/ facebook page is an addition to the advertising you have purchased and does not alter or effect the terms and conditions of the online advertising. The design and content on all websites / facebook pages remains the property of Customer Street. Websites are billed individually according to content and management costs, changes etc. All communications via email between Customer Street and the buyer in relation to price and content are deemed as an agreement based over 12 months for our services.  Any sales or unwarranted calls by third parties using websites or numbers supplied by Customer Street will be classed as misuse / abuse of our property and theft of our data, which is strictly prohibited. Any company found to be doing so on our recorded calls will be subject to a fine of up to £5000 for violation of Customer Street’s terms and will be served a statutory demand if compensation can’t be agreed.

 

Landline Numbers: 12 Month Contract

 

Any number generated and purchased for the buyer by Customer Street remains the property of Customer Street and is subject to fees starting from £15 per month.  Customer Street requires 30 days notice of cancellation of any number from the buyer. Should the buyers account fall into arrears, Customer Street reserves the right to disable any call routes we have set up until the account is brought up to date.  Any sales or unwarranted calls by third parties using websites or numbers supplied by Customer Street will be classed as misuse / abuse of our property and is strictly prohibited. Any company found to be doing so on our recorded calls will be subject to a fine of up to £5000 for violation of Customer Street’s terms and will be served a statutory demand if compensation can’t be agreed.  

 

General Terms & Conditions

 

Pay Per Click Marketing – DURATION OF CONTRACT – CREDIT/DEBIT CARD CUSTOMERS:

Upon receipt of payment for services Customer Street deems the buyer to have read and agreed to these terms. All Facebook™/Google advertisements follow the policies and upon receipt of payment the buyer agrees to this contract.

The first month is a try out period whereby the ‘buyer’ can cancel the advertisement with no notice and no further payments after you have received your stats report outlining the performance within that month. If the ‘buyer’ does not cancel the agreement at the end of the try out period then this contract will automatically renew and will automatically charge again for one further calendar month, from the date of entering into the agreement and each month thereafter until we receive a pause or cancellation notice by email. If the payment date falls on a weekend or bank holiday, then it may be taken on the previous working day. The seller will activate the buyer’s advertisement within 48 working hours of the initial order date unless otherwise agreed between the buyer and seller at the point of sale.

If the buyer chooses to increase their budget at any point in order to generate more online exposure, advertising longer advertising display time or additional key words ect, this is not classed as a new agreement, but merely a variation of this agreement and these such variations can be done by the buyer at any point by speaking to their account manager at Customer Street and will confirmed in writing via email to the buyer. Authorisation of payment: By reading this agreement without contest within 24 hours you authorise Customer Street to process payment/future payments based on your billing cycle as stated above using the agreed payment method.

 

Pay Per Click – DURATION OF CONTRACT – DIRECT DEBIT CUSTOMERS:

Upon receipt of payment for services Customer Street deems the buyer to have read and agreed to these terms. All Facebook™/Google advertisements follow the policies and upon receipt of payment the buyer agrees to this contract.

The first 3 months is a try out period whereby the ‘buyer’ can cancel the advertisement with no notice and no further payments after the initial 3 months. After you have received your stats report outlining the performance within that 3 month period. If the ‘buyer’ does not cancel the agreement at the end of the 3 month try out period then this contract will automatically renew and will automatically charge again for one further calendar month, for the following 3 months, from the date of entering into the agreement and each month thereafter until we receive a pause or cancellation notice by email. If the payment date falls on a weekend or bank holiday, then it may be taken on the previous working day. The seller will activate the buyer’s advertisement within 48 working hours of the initial order date unless otherwise agreed between the buyer and seller at the point of sale.

If the ‘buyer’ chooses to increase their budget at any point in order to generate more online exposure, advertising longer advertising display time or additional key words ect, this is not classed as a new agreement, but merely a variation of this agreement and these such variations can be done by the ‘buyer’ at any point by speaking to their account manager at Customer Street and will be confirmed in writing via email to the ‘buyer’. Authorisation of payment: By reading this agreement without contest within 24 hours you authorise Customer Street to process payment/future payments based on your billing cycle as stated above using the agreed payment method.

 

PAYMENT METHODS:

Customer Street accepts most major credit and debit cards. We also accept direct debit. Upon the buyer setting up Direct Debit on our online payment portal, the ‘buyer’ agrees to our terms and conditions and rolling monthly agreement.  

 

CANCELLATION OF CONTRACT:

After your first month, a notice period of thirty days is required to cancel your Campaign(s). Within your first month you can cancel your agreement by calling your Account Manager directly or by calling our customer service and being transferred to your Account Manager. Cancellation of any account can only be actioned via your Account Manager or a Senior Manager within the Accounts Team. Customer Street can accept any cancellations in the first month via email or telephone. From month 2 and beyond, cancellation of the contract can be actioned by giving 30 days’ notice in writing by email. Where the next renewal payment date falls within the 30 Day notice period, this will be taken as the final payment, and the campaign will cease at the agreed timescale from the final payment date. If you wish to cancel your marketing, you can do so by email to support@customerstreet.co.uk.

 

CHARGEBACKS:

Any chargebacks requested by the client to their credit card company will be strongly contested by Customer Street through a dedicated credit control team. If a Chargeback is requested by the buyer through their bank and the bank decides in favour of Customer Street after we have presented our case, Customer Street will charge an administration fee of £100 + vat per individual transaction for the time and resources taken to prove that the monies were in fact owed to Customer Street in the first case.

 

FEEDBACK:

Occasionally it is possible that you may have feedback in which you would like us to address. Then to ensure we can offer the most efficient service to all of our customers, we require that it is put in writing to us and address to the customer Service Manager or call 0161 823 2900 or email support@customerstreet.co.uk

 

PAUSING YOUR ADS:

In order to pause an account Customer Street require a 30 day notice period to be secured against any future services, when the advert is resumed on the agreed date, the services previously paid for will be provided and the standard monthly payments commence at the agreed price and timeframe. This meaning the only time an account can be paused is upon the next renewal date. Customer Street reserve the right to automatically resume a paused account after 30 consecutive days unless agreed to the contrary, solely at our discretion and in writing.  The maximum period we can secure a paused allocation for is 3 calendar months. We can only pause accounts for a maximum on 3 months.

 

REFUNDS:

All initial payments taken over the phone or through our website are non-refundable.  As this is a business to business agreement there is no cooling off period and either e-signing and returning this document or opening and reading without contest within 24 hours is acceptance of our terms of service and agreement to the trial period and subsequent month (or agreed trial period) marketing agreed verbally. If for any reason the customer feels that the service that was purchased has not been provided, we will perform a full investigation into any issue and hope to have a resolution actioned within 5 days of the complaint being raised.  Any refunds that are processed are deemed to be a full resolution between Customer Street and the buyer and can take up to 30 days to be actioned; we will request confirmation in writing via email prior to any refund that the buyer is happy with our resolution. We can only refund back onto the original credit/debit card that any payment was made with. If this is not possible to refund back to the card that payment was originally made from then we can only provide credit for marketing as of the same value as payment that was made. Customers who cancel subscription before the first direct debit has been taken and have accepted our service are obliged to pay any outstanding balance via another payment method. Manually entering your information and payment details is deemed as acceptance of our terms and conditions and refunds on first payment will not be given.