The Small Print

General Data Protection Regulation

Customer Street General Data Protection Regulations – Everything you need to know about GDPR Compliance. 

You’ve probably been receiving a lot of emails about GDPR. 

We want to keep you up to date in terms of your privacy and security. To keep pace with new data protection rules for EU customers based on the General Data Protection Regulation (GDPR) and to help simplify and explain your choices about your data within Customer Street, we have updated our Privacy Policy. 

There is no action required on your part, and it is not necessary to change the way you use our services. 

What is the GDPR? The GDPR is designed to provide more transparency and clarity. In particular, EU citizens get more control, choices and rights over how data is used and guidelines for the collection and processing of data for businesses. We’ve revised customer agreements to include a data processing addendum that reflects the new GDPR standards and states how we hold ourselves to these standards as a business. 

Personal identification information 
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. 

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information. 

Web browser cookies 
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. 

How we use collected information
Customer Street may collect and use Users personal information for the following purposes: 

• – To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently. 

• – To improve our Site
We may use feedback you provide to improve our products and services. 

• – To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. 

• – To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them. 

• – To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site. 

How we protect your information 
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. 

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

Sharing your personal information 
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. 

Customer Profile Deletion 
Customers can request to have their profiles deleted from our system by emailing the Data Protection Office team on 0161 212 1020. In the extremely unlikely event of a data breach, we note it must be reported to the information commissioner’s office (ICO) within 72 hours and also we must notify customers “without undue delay”, if it’s likely to result in a breach to people’s rights and freedoms. 

We note the controller of data is no longer the organisation under GDPR, instead it’s the individual. We acknowledge each subject of the data has complete control for the data to be erased from databases under certain conditions. Additionally, GDPR requires organisations to remove any data that is no longer necessary. 

Privacy Impact Assessments (PIAs) have been carried out and ascertained the risk of a privacy breach is not high given we correctly use high quality systems including Google, official apps and social media platforms in common use, etc. 

Third party websites 
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies. 

Changes to this privacy policy
Customer Street has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us 
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us on 0161 212 10 20. 

This was created in may 2018. Copyright Customer Street.